The following are answers to frequently asked questions about bill payment options and programs for our customers. Contact your local agent for specific questions about your policy.
You may pay your bill...
Automatically - Make installment payments via OnTime®, our electronic funds transfer program. You select the date you want us to deduct your payment from your checking account and we do the rest. Once you log in, click on the policy number in the 'Your Policies' table, and then in the policy details page click 'Enroll' and provide all the required information. You then can sign up for OnTime®, update your bank account information for your installment payments, and more.
Online - Pay your annual premium or make another one-time payment via eCheck and credit card.
Once logged in, click on the policy number in the 'Your Policies' table, input an amount under MINIMUM DUE and click Make a Payment.
By mail - Send your check, along with the remittance stub, to the address printed on your bill.
By telephone - Call 1-877-624-7775 between 8 a.m. and 5 p.m. ET Monday - Friday and provide your checking account information to our customer service representative.
Please mail payments to the address below. Be certain to include the policy number with your payment to expedite processing.
P.O. Box 371871
Pittsburgh, PA 15250-7871
To change to your billing address, simply contact your agent and request a change.
It is very important that you pay at least the MINIMUM DUE shown on your bill. You may pay more than this amount, but paying less may result in your policy's cancellation for nonpayment. If you want to pay your policy in full, please pay the amount shown as NEW BALANCE on your bill.
The balance on your statement is accurate as of the bill production date. You can obtain your current balance in several ways:
The DUE DATE appears at the top (and bottom) of your bill, and is the date your payment is due to OneBeacon. Remember to allow seven days for mailing and payment processing.
For questions about your bill, call our Customer Service team at 1-877-624-7775 between 8 a.m. and 5 p.m. ET Monday - Friday. If you have any questions regarding your policy or coverages, please contact your insurance agent.
Your recent activity is listed on your bill. This includes any payments, credits, or policy changes since your last premium statement. Any transactions posted after the billing date will appear on your next statement.
To obtain a more current status of your balance prior to your next statement: