Common Billing and Payment Questions

Common Questions

The following are answers to frequently asked questions about bill payment options and programs for our customers. Contact your local agent for specific questions about your policy.

What options do I have for paying my bill?

You may pay your bill...

  • Automatically - Make installment payments via OnTime®, our electronic funds transfer program. You select the date you want us to deduct your payment from your checking account and we do the rest. Once you log in, click on the policy number in the 'Your Policies' table, and then in the policy details page click 'Enroll' and provide all the required information. You then can sign up for OnTime®, update your bank account information for your installment payments, and more.

  • Online - Pay your annual premium or make another one-time payment via eCheck and credit card.

    Once logged in, click on the policy number in the 'Your Policies' table, input an amount under MINIMUM DUE and click Make a Payment.

  • By mail - Send your check, along with the remittance stub, to the address printed on your bill.

  • By telephone - Call 1-877-624-7775 between 8 a.m. and 5 p.m. ET Monday - Friday and provide your checking account information to our customer service representative.

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Where can I send my payment?

Please mail payments to the address below. Be certain to include the policy number with your payment to expedite processing.

Intact Insurance
P.O. Box 371871
Pittsburgh, PA 15250-7871 

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How can I change my billing address?

To change to your billing address, simply contact your agent and request a change.

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How much do I owe?

It is very important that you pay at least the MINIMUM DUE shown on your bill. You may pay more than this amount, but paying less may result in your policy's cancellation for nonpayment. If you want to pay your policy in full, please pay the amount shown as NEW BALANCE on your bill.

The balance on your statement is accurate as of the bill production date. You can obtain your current balance in several ways:

  • Visit the Pay Your Bill page on this site (remember, you must log in to access your account) and look for the Policy Balance amount.
  • Call 1.877.624.7775 between 8 a.m. and 5 p.m. ET Monday - Friday to speak with a customer service representative.

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When is my payment due?

The DUE DATE appears at the top (and bottom) of your bill, and is the date your payment is due to OneBeacon. Remember to allow seven days for mailing and payment processing.

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Who should I call if I have a question about my bill?

For questions about your bill, call our Customer Service team at 1-877-624-7775 between 8 a.m. and 5 p.m. ET Monday - Friday. If you have any questions regarding your policy or coverages, please contact your insurance agent.

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Where may I review my recent account activity?

Your recent activity is listed on your bill. This includes any payments, credits, or policy changes since your last premium statement. Any transactions posted after the billing date will appear on your next statement.

To obtain a more current status of your balance prior to your next statement:

  • Visit the Pay Your Bill page on this site (remember, you must log in to access your account) and look for the Policy Balance amount; or
  • Call 1.-77-624-7775 between 8 a.m. and 5 p.m. ET Monday - Friday to speak with a customer service representative.

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